FREQUENTLY ASKED QUESTIONS
In general, the doll will be the same as the picture because our products are shipped from the original factory.
But there may be a little difference due to the makeup, you'll get the factory photos and make changes to it before we ship it.
We will send you the receipt by email after your order was placed. You can also log in to your hxdoll account and view your order information.
You can cancel your order within 24 hours and get 100% refund if you are using PayPal payment. But you will be charged 10% process fee by the credit card company if you are using credit card payment method.
We cannot cancel any order after 24 hours because the doll has already been made.
Usually we will not return a product for a successfully delivered order, but you can still contact us for more help
Sure, we are trying our best to restock these items, please subscribe to our nwesletter for the latest news.
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