INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will the sex doll I receive look exactly like the picture?

In general, the doll will be the same as the picture because our products are shipped from the original factory.

But there may be a little difference due to the makeup, you'll get the factory photos and make changes to it before we ship it.

Where can I view my sales receipt?

We will send you the receipt by email after your order was placed. You can also log in to your hxdoll account and view your order information.

How can I cancel my order?

You can cancel your order within 24 hours and get 100% refund if you are using PayPal payment. But you will be charged 10% process fee by the credit card company if you are using credit card payment method.

We cannot cancel any order after 24 hours because the doll has already been made.

Usually we will not return a product for a successfully delivered order, but you can still contact us for more help

Will you restock items indicated as “out of stock?”

Sure, we are trying our best to restock these items, please subscribe to our nwesletter for the latest news.

Contact Us

Customer Service Email: service@hxdoll.com

Phone: +86 19924487179

Address: Building D1-1, Changfeng Industrial Park, No. 3 Liuxian Avenue, District 68, Xingdong Community, Xin'an Street, Bao'an District, Shenzhen, Guangdong

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS