Order Cancellation
If you change your mind or place the order by accident, please contact us within 24 hours. We would be happy to process a refund. 5% processing fee will be deducted from your total order amount. (We have to do it since our payment processor will charge us even the transaction gets cancelled).
After the 24 - hour window, our factory will start producing your doll, if you still want to cancel it, it will be subject to a Seller's restocking fee of 50% from the value of the Product order. HXDoll will provide buyer a refund of funds paid minus the Restocking Fee to the Buyer's original payment method and other fees may apply such as design, mold material, processing, makeup and transaction fees.
| Within | Processing Fee | | | | | | |
| 24 Hours | 5% | | | | | | |
| 24 - 48 Hours | 50% | | | | | | |
After shipped out, order cancellation is not possible.
Note for in stock dolls: In stock dolls ship out immediately upon order placement and there is a certain time interval for the tracking number to be uploaded, therefore cannot be canceled after the order is placed. The cancellation policy does not apply to in stock dolls.
