Welcome to hxdoll.com. We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a free 24-hours cancellation policy. Buy with confidence and enjoy a great shopping experience with HXDOLL!

Order processing starts within 24 hours of receipt of your order in general, so please make sure your order is correct before you move to the next step. If it is more than 24 hours since you placed the order, and you still wish to cancel your order, you will be charged a 20% cancellation fee for your canceled orders. If we have finished your doll and you insist on canceling your order, 50% will be charged. Order will not be canceled once the sex doll has been shipped out.

Cancellation Policy of HXDOLL

Order StatusCancellation Fee
Within 24 Hours0
The doll has already begun to be produced20%
The sex doll has been finished50%
Sex Doll has been finished and shipped out100%

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

  • Faulty items damaged/broken, or soiled upon arrival.
  • Wrong sex dolls

Contact our service Center as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item. You can report it to us within 30 days of receiving it for a partial refund of the item cost.

Non-Returnable Items

Your doll is designed for your customers based on their requirements. We are unable to make a second sale. All sex dolls passed many standard tests before leaving our factory, so we will not provide a return service for anyone. If the doll is defective or damaged after you receive the doll for the first time, we will not replace the doll, but we will provide maintenance videos and tools based on the damage. (may require a small fee from the customer)

We will not accept returns in the following conditions:

  • User damage
  • Used Dolls
  • Makeup Difference
  • Loose Eyelash

    Note: All returns must be authorized by the HXDOLL Team via the service Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays: 
1. If your item is returnable (see above), please submit a ticket in our service Center stating your:

• Order number

• SKU number or product name

• Reason for return

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our returns address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 30 days.

After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process. 
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 
For Wallet refunds (store credit), please allow 24 hours for your account to be updated. 

Return Shipping Costs & Address

We aim to offer services that will benefit all of our loyal customers. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related returns address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return Address:

Room 201, Building A, No. 1, Qianwan 1st Road, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen

Contact Us

However, you can still place orders by contacting Customer Service at service@hxdoll.com.