Notes:

  • After your payment is verified, it may take 1 to 2 business days to process and 7-10 days to produce your sex doll.
  • Once your doll is complete we send you a selection of images of for your approval, once approved we then arrange dispatch.
  • The shipping information may take from 2-4 days to begin updating. This does not include weekends or holidays.
  • Standard shipping time on international orders is approx. 7-15 business days*. Delays in shipping may occur due to the pandemic and customs processing in some countries.
  • Note: For orders with multiple items, the processing time will be based on the item with the longest processing time.
  • We never sell sex dolls that look like children. Please do not ask for any information about this kind of dolls, otherwise you will face legal risks.

Order Processing

Unless otherwise notified, all orders will be processed within 48 hours. The production time is 7-10 days. After the product leaves the factory, it usually takes about 7 to 15 working days to be shipped, depending on your exact location. Upgraded services (such as assembly parts) may add additional scheduling time. After the product is shipped, you will receive a tracking number from the shipping company immediately. This will let you know where your item is and when it is needed.

Once your doll is complete we send you a selection of images of for your approval, once approved we then arrange dispatch.

Please note that shipping time does not include processing time. The total time required to receive an order is processing time + Produce time + shipping time.

If you have any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.

Large Items Shipping in HXDOLL

Compared to smaller packages shipped via USPS or 4PX, shipping large items such as sex dolls is more challenging. In general, shipping time is longer, and appointments need to be arranged for each delivery. But in HXDOLL, you don’t have to worry at all, because we use commercial express such as FedEx, UPS and purchase insurance for you free of charge. Shipping time is usually within a week. We work with major freight forwarders and provide multiple delivery methods to meet your needs.

Shipping and handling

HXDOLL ships to almost all countries in the world, and we use the services of major, trusted international carriers to ensure that your package arrives at its destination quickly and safely.

Due to the increase in transportation costs, the number of orders for free shipping has increased, which is considered to provide better service and faster delivery. Thank you for your understanding.

Caution

Actually, we ensure that 95% of orders can be delivered on time. For some remote places, it may take longer.

DISCREET

We understand the importance of privacy. Therefore, Each doll is carefully packaged in a way the hides the contents of the box. Only you will know what has been delivered as there is no indication on the outside of the box.

This is called white glove delivery, and we are confident you will be happy with the packaging and delivery service.

All packages have specific tracking information.

Shipping MethodCountry or RegionCostTransportation Time
FedExUSAFree5 – 7 days
UPSUSAFree3 – 7 days
Standard ShippingCanadaFree12 – 15 days
Standard ShippingAustraliaFree18 – 30 days
Standard ShippingUKFree14 – 35 days
Standard ShippingFranceFree12 – 32 days
Standard ShippingGermanyFree15 – 30 days
Standard ShippingSpainFree15 – 30 days
Standard ShippingItalyFree15 – 30 days

How to Choose Shipping Method

1. You can choose your preferred shipping method on the “Order Information” page during the checkout process.

2. Note: During public holidays, transportation time may be affected because manufacturers and couriers will restrict their operations during this period. Although unfortunately this is beyond our control, we will do our best to improve this issue.

Track your order

For tracking numbers, it may take several days to become effective on the tracking website. If this information is not available, please try again later. Please be assured that the estimated shipping time is valid regardless of the tracking website updates.

Track your order:

FedEx: https://www.fedex.com/en-us/home.html

17track: https://www.17track.net/en

Taxes and duties

For the United States

Please note that all packages are shipped from HXDOLL. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in HXDOLL.

For Other Country

Depending on the customs and shipping methods of your country, import taxes may be incurred, usually the custom will charge 7% to 25% custom tax fee. You can check with the local customs for more information.